Refund Policy

**1.1 Merchant Responsibility:** Refunds for goods or services purchased through Zyrix-powered checkouts are the responsibility of the individual merchant. Each merchant sets their own refund policy, which customers should review before purchasing.

**1.2 Refund Initiation:** Merchants can initiate refunds through their Zyrix merchant dashboard or via the Refunds API endpoint. Refunds can be full or partial.

1.3 Refund Timeline:

• Card payments: 5–10 business days to appear on the customer's statement (depending on the customer's bank)

• USDT/Crypto refunds: Processed within 1–3 business days to the original wallet address

• COD refunds: Processed per the merchant's COD refund agreement with the customer

**2.1 Non-Refundable Fees:** Transaction processing fees charged by Zyrix are non-refundable once a transaction has been successfully processed, regardless of whether the merchant subsequently issues a refund to their customer.

**2.2 Exception:** If a transaction is reversed due to a Zyrix platform error (e.g., duplicate charge caused by a Zyrix system fault), Zyrix will refund the associated processing fee.

**2.3 Subscription Fees:** Zyrix does not charge monthly subscription fees. There are no subscription fees to refund.

**3.1 Chargeback Process:** If a customer disputes a transaction with their bank or card issuer, the issuer may initiate a chargeback. Zyrix will:

• Notify the merchant within 1 business day of receiving a chargeback notification

• Debit the chargeback amount from the merchant's settlement balance

• Charge the applicable chargeback fee (USD 15 per dispute)

• Provide the merchant with an opportunity to contest the chargeback with evidence

**3.2 Contesting a Chargeback:** Merchants must submit compelling evidence within 5 business days. Evidence may include order confirmation, delivery proof, customer communications, and signed agreements.

**3.3 Chargeback Outcome:** If the chargeback is resolved in the merchant's favor, the disputed amount will be re-credited to the merchant's balance. The chargeback fee is non-refundable regardless of outcome.

**4.1 Volatility Risk:** Cryptocurrency values fluctuate. Zyrix processes crypto refunds at the exchange rate at the time of refund processing, not the original transaction rate. Merchants and customers accept this volatility risk.

**4.2 Network Fees:** Crypto refunds may be subject to network (gas) fees, which are deducted from the refund amount.

**4.3 Wrong Address:** Zyrix is not liable for crypto refunds sent to an incorrect wallet address provided by the merchant or customer. Always verify wallet addresses carefully.

For cash-on-delivery transactions:

• Refunds are processed after the return is confirmed by the merchant's delivery partner

• Cash refunds are disbursed according to the merchant's COD refund policy

• Zyrix's role is limited to reconciliation and reporting — actual cash refunds are executed between the merchant and customer

For refund-related questions:

Merchant support: support@zyrix.co

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34149 Bakırköy / İstanbul, Türkiye