Existing fraud tools detect bad payments. Only Zyrix detects good payments that are about to become disputes — before the customer even calls their bank.
Know Before
It Becomes a Dispute.
Zyrix monitors 8 behavioral signals after every payment. When patterns suggest a chargeback is coming, you get an alert with time to prepare your evidence — not a notification that it's already happened.
Why Chargebacks Hurt More in MENA
In MENA & Turkey, digital trust is lower. Customers dispute legitimate purchases more often — 'I didn't receive it' or 'I don't recognize this charge.' By the time a dispute is formally opened, you have 7 days to respond. Most merchants lose because they weren't prepared. Zyrix gives you warning before the clock starts.
8 Warning Signals
IP ≠ Card Country
MediumPayment from Turkish IP using a Saudi card. Not necessarily fraud — but worth monitoring.
First-Time + High Value
HighCustomer's first transaction is unusually large. Higher dispute risk than repeat customers.
Same-Day Browse & Abandon
MediumCustomer visited checkout 3+ times before paying. Indicates payment uncertainty.
Device Mismatch
LowPrevious orders from iPhone, this one from Android. Not fraud, but pattern break.
Unusual Purchase Hour
MediumOrder at 3am local time, unusual for this customer's history.
Multiple Failed Attempts
High3+ failed payment attempts before success — suggests card testing or confusion.
Digital + Physical Same Order
MediumMixed cart with instant delivery items. Dispute claim often 'item not received' for physical.
Contact Before Delivery
HighCustomer contacted support before delivery confirmation — early dissatisfaction signal.
What an Alert Looks Like
Early Warning Features
Real-Time Alerts
Alert arrives within seconds of payment completion when risk signals are detected. Not a daily report — immediate.
Evidence Checklist
Each alert includes a checklist: what documents to gather now before a dispute is opened (receipt, delivery proof, customer comms).
WhatsApp Pre-empt
One-tap to send the customer a WhatsApp confirmation message — proactively reassuring them before doubt turns to dispute.
Risk Score
Each transaction gets a risk score 1-10 based on the number and severity of signals triggered. See all high-risk transactions in one view.
Dispute Prevention Rate
Track how many early-warning alerts you acted on vs how many became actual disputes. See your prevention effectiveness.
Learning System
The system learns from your specific customer base. Signals that lead to actual disputes in your account are weighted higher over time.
Stop Losing Disputes
Early warning gives you time to act — not just time to respond. Included in every Zyrix account.